Support Center

Our support service is geared towards providing customers with prompt and effective technical support. Below are several methods to help you with any questions or issues you may have.

Search within all our support resources using the form below, or browse the numbered categories listed.

1. Browse our Documentation

Browse our Documentation for a range of useful resources and product literature about BackupAssist such as compatibility / requirements datasheets, how-to / troubleshooting whitepapers, and instructional videos.

2. Search the Knowledge Base and Support Forum

Our Knowledge Base contains documents that outline solutions to common support issues. If you are looking resolve a specific issue or error message, please search our Knowledge Base.

3. Email support

If you require assistance from one of our support staff, you can contact us via the Feedback and Support link in BackupAssist. A member of our customer support staff will contact you within 24 hours on business days.

If you are having a problem and require assistance from one of our support staff, please open the BackupAssist console and click Help > Feedback and Help. On the screen that appears (see below) please choose from the two available options;

• Help: Consult our detailed help files to try and resolve your issue or question.
• Contact Support : If you are experiencing a problem that you are unable to resolve, have a general question about BackupAssist or would like to send us your suggestions on things that can be added or improved in BackupAssist.

If you are unable to access the support section within the software you can contact us directly via email at sales@nsure.co.in for all other technical issues and queries.

4. Phone support

We provide phone support from India. The contact phone numbers and hours of operation are as follows:

• India support center
    Phone: 079-40228888(hunting) (+91-79-40228888 (hunting) when dialing internationally)
    Hours: 9am – 5pm IST (what is the current local time?)